NEW WEBSITE
Within the next 24 – 48 hours, we will be launching our brand new beautiful HourlyRevShare™ website. Everyone involved in its creation are incredibly excited and busting with anticipation of bringing it to you. Moni and I, our designers, coders and programmers have been working around the clock to have it ready to launch and we are just about there!
There will be a short down-time as we integrate the new platform and script, I anticipate 15-20 minutes maximum, during which time we will have the maintenance page up. We will warn you ahead of time that this is about to happen, via the Skype rooms and on Facebook.
After that, access will be restored and business will carry on as usual.
BANK WIRE FACILITY
With the launch of our new site we are delighted to announce the launch of our Bank Wire Service. We have partnered with www.loyalbank.com who will provide us with bank wire services. STP users who do not yet have an STP may be encouraged to apply, as this will allow you to access a free LoyalBank account.
Within the next 24 – 48 hours, we will be launching our brand new beautiful HourlyRevShare™ website. Everyone involved in its creation are incredibly excited and busting with anticipation of bringing it to you. Moni and I, our designers, coders and programmers have been working around the clock to have it ready to launch and we are just about there!
There will be a short down-time as we integrate the new platform and script, I anticipate 15-20 minutes maximum, during which time we will have the maintenance page up. We will warn you ahead of time that this is about to happen, via the Skype rooms and on Facebook.
After that, access will be restored and business will carry on as usual.
BANK WIRE FACILITY
With the launch of our new site we are delighted to announce the launch of our Bank Wire Service. We have partnered with www.loyalbank.com who will provide us with bank wire services. STP users who do not yet have an STP may be encouraged to apply, as this will allow you to access a free LoyalBank account.
Minimum inbound transaction is USD 3000, maximum inbound transaction is USD15000; however more may be funded through multiple transactions. Members may enquire after banking details, as we will not be publishing account details on the site for security reasons. Once a bank wire transaction has been initiated, a scanned copy of the receipt / details may be emailed to us at hrs.bankwire@gmail.comand we will credit your Ad Packs purchase to your account without delay, so that you are not disadvantaged by the timeframe for clearance.
The minimum for withdrawal by wire will be USD1500, for which the time frame will be 3-5 business days. Withdrawal requests will be processed the same day, meaning 3-4 days remaining until the funds reach your bank.
DELAYED PAYOUTS DUE TO SERVER ERROR
On Tuesday this week, an error developed on our server that slowed functionality on the site, and also impacted payouts, as our server had to be restarted. This error has now been fixed. Our current script is almost ready to be retired, as we introduce our new powerful custom script with the launch of the new site. Until such time as that is in place, there may be periods of slow response times from the server, so please bear with us for the time being, until we launch.
DELAYED PAYOUTS DUE TO SERVER ERROR
On Tuesday this week, an error developed on our server that slowed functionality on the site, and also impacted payouts, as our server had to be restarted. This error has now been fixed. Our current script is almost ready to be retired, as we introduce our new powerful custom script with the launch of the new site. Until such time as that is in place, there may be periods of slow response times from the server, so please bear with us for the time being, until we launch.
We’re doing our level best to provide good service to our members, despite some challenges along the way. Our traffic is increasing by the day, and our server needs are being regularly assessed as we grow. It’s our aim to stay ahead of this growth and ensure that slowness and downtimes are virtually non-existent going forward. Please, we appreciate your patience as we move through this high growth phase.
NEW SECURITY FEATUREOver the next 24 – 48 hours, we will be introducing a new Identity PIN system for withdrawals and PIF (Upgrade Referral) transactions, site password changes, pay processor account changes and email address changes. Every member will be required to set their own 4 digit Identity PIN, which you will need to keep safe, away from your computer, preferably memorized. This Identity PIN will be registered against your Profile, and will not be retrievable via the site. If you forget or lose your PIN, you will need to contact either Moni or myself, and be prepared to answer some security questions before being given the PIN code.
SUPPORT
Demand for support assistance continues to run high, with many members still submitting more than one request for help with the same issue. PLEASE, if you have an issue that needs admin assistance, it would help a great deal if the following protocol is adhered to:
1 (ONE) contact, either email, contact form or Skype PM per issue per member, please.
NEW SECURITY FEATUREOver the next 24 – 48 hours, we will be introducing a new Identity PIN system for withdrawals and PIF (Upgrade Referral) transactions, site password changes, pay processor account changes and email address changes. Every member will be required to set their own 4 digit Identity PIN, which you will need to keep safe, away from your computer, preferably memorized. This Identity PIN will be registered against your Profile, and will not be retrievable via the site. If you forget or lose your PIN, you will need to contact either Moni or myself, and be prepared to answer some security questions before being given the PIN code.
SUPPORT
Demand for support assistance continues to run high, with many members still submitting more than one request for help with the same issue. PLEASE, if you have an issue that needs admin assistance, it would help a great deal if the following protocol is adhered to:
1 (ONE) contact, either email, contact form or Skype PM per issue per member, please.
DO NOT SUBMIT MULTIPLE TICKETS / EMAILS FOR THE SAME ISSUE REPEATEDLY AS YOU ARE CLOGGING UP THE EMAIL ACCOUNT AND MAKING IT DIFFICULT TO MANAGE.
1. Missing Ad packs or Missing Funding
The only acceptable channel to direct these queries is the “Report Missing Shares” link at the bottom of the Member Information panel in your dashboard. These form submissions go directly to Analie and her support staff for speedy attention. By speedy attention, we mean a 24 hour resolution target, which we do our best to meet.
2. Missing Referral / Missing Sponsor
The fastest method of having this resolved is to PM Moni on Skype @ hrs_member_services. Please take the time to read what is in the FAQ regarding commissions on purchases made by misplaced referrals.http://www.hourlyrevshare.net/
3. Payment processor ID changes
hrs.pp.updates@gmail.com is our dedicated email account, purely for Payment Processor account details corrections. Please note that there is a 24 hour turnaround target for these issues. Currently we are not meeting this target, so Connie’s focus for the immediate future is to catch up and resolve as many of these issues as possible, so that we can meet the 24 hour turnaround target. Some updates require input from both myself and either Connie or Moni, so please be patient and allow us to process this in the earliest timeframe possible. Please note that we will not payout to a pay processor account that not is the same as the funding account. If this is a requirement, there will be stringent verification checks to be completed before any changes are made.
RETURNED WITHDRAWALSRepeating this for the benefit of those members who missed the last newsletter where this was explained. Please ensure your referrals understand this process.
Every day we receive Skype PMs, support tickets and emails regarding “lost” withdrawals. I’d like to take a few minutes to clear up some of the confusion surrounding withdrawal requests that are rejected by the Pay Processors for several reasons.
When a withdrawal is refunded, i.e. returned / rejected, it is usually due to one of three reasons:
1. Cashout Processor Account ID or username is incorrect in your profile.
The only acceptable channel to direct these queries is the “Report Missing Shares” link at the bottom of the Member Information panel in your dashboard. These form submissions go directly to Analie and her support staff for speedy attention. By speedy attention, we mean a 24 hour resolution target, which we do our best to meet.
2. Missing Referral / Missing Sponsor
The fastest method of having this resolved is to PM Moni on Skype @ hrs_member_services. Please take the time to read what is in the FAQ regarding commissions on purchases made by misplaced referrals.http://www.hourlyrevshare.net/
3. Payment processor ID changes
hrs.pp.updates@gmail.com is our dedicated email account, purely for Payment Processor account details corrections. Please note that there is a 24 hour turnaround target for these issues. Currently we are not meeting this target, so Connie’s focus for the immediate future is to catch up and resolve as many of these issues as possible, so that we can meet the 24 hour turnaround target. Some updates require input from both myself and either Connie or Moni, so please be patient and allow us to process this in the earliest timeframe possible. Please note that we will not payout to a pay processor account that not is the same as the funding account. If this is a requirement, there will be stringent verification checks to be completed before any changes are made.
RETURNED WITHDRAWALSRepeating this for the benefit of those members who missed the last newsletter where this was explained. Please ensure your referrals understand this process.
Every day we receive Skype PMs, support tickets and emails regarding “lost” withdrawals. I’d like to take a few minutes to clear up some of the confusion surrounding withdrawal requests that are rejected by the Pay Processors for several reasons.
When a withdrawal is refunded, i.e. returned / rejected, it is usually due to one of three reasons:
1. Cashout Processor Account ID or username is incorrect in your profile.
Please make sure to enter the correct details when setting up your Cashout Processor accounts. Please also guide your new referrals at sign up time, to enter the correct details in their registration form.
2. Payment processor is slow or down
Sometimes there is data loss between our server and that of a pay processor.
3. Automation failure
When the script on the Pay Processor end fails or glitches.
4. Withdrawal Limit Exceeded for 24 hour period
Effective immediately, each member may request 1 Rebates withdrawal and 1 Commission withdrawal per payment processor per day. Requests exceeding this limit will be rejected by the system.
In each of these scenarios, the script will refund payout requests by itself, without any human intervention. If you are one of those members who have had a withdrawal refunded, please understand, it is the system which is designed with extra security, to prevent loss due to funds being paid out to unauthorized parties or simply vanishing into thin air. We are sorry for any inconvenience caused, but it is surely better to have funds returned than for them to simply disappear without a trace.
Every payout batch returns a few isolated refunded withdrawals. Analie vets and manually returns each individual refunded payout to the Rebates account for the Pay Processor concerned. This is a manual adjustment of the figure in the Rebates wallet, adding the returned net funds back, regardless whether the funds were originally withdrawn from commissions or rebates. A returned commission will be returned 100% to the Rebates wallet, and a refunded rebates withdrawal will be returned 70%, as the 30% repurchasing is already in the repurchasing wallet. This process does NOT generate a system transaction record, but you will see an increase in the amount of funds in the Rebates wallet.
***CLARIFICATION - The purpose of limiting the frequency of withdrawals is not for stability reasons. I am not machine, I am human…. I cannot spend every waking hour processing payouts. There is a critical need to focus on the development of the company to manage our rapid growth, and by carefully managing the payout process, I will be able to redirect my focus where it is needed most, and that is on infrastructure and external revenue. By co-ordinating payouts more efficiently, I can redistribute the workload and free up time to deal with stuff that only I can action. Please note: The limitation applies only to FREQUENCY of withdrawals, not the AMOUNT that can be withdrawn. There are no restrictions on how much you can withdraw at any time, other than your own cash balances.BANNER ADS
There are quite a lot of poorly loaded banners in the rotator, which doesn’t look good. Please take the time to check on your banners, to make sure they are displaying properly and are not showing broken banner URLs. There is no need to delete malfunctioning banners, simply edit your listing and correct whatever the problem is, to ensure proper display.
Analie Steinway
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