Dear HRS Family,
HourlyRevShare™ membership levels continue to rise at a brisk rate; currently our membership stands at 24135. This represents steady growth of around 500 members a day. We have now passed 90 days, so our 3rd cycle is now complete! Thank you everyone, for your continuing loyalty and support of HRS, and your diligence in sharing with others the contentment you are experiencing with us. You rock!
NEW WEBSITE
Things are moving right along with the development of our new site, sooo exciting! Design stage is now complete and we are ready to implement the programming now. We’re creating a beautiful new look for you, plus adding some sweet new features that you will all love. As soon as we complete the programming and testing phase, we will be launching our new site, so start getting excited!
NEW SECURITY FEATURE
Over the next 24 – 48 hours, we will be introducing a new Identity PIN system for withdrawals and PIF (Upgrade Referral) transactions, site password changes, pay processor account changes and email address changes. Every member will be required to set their own 4 digit Identity PIN, which you will need to keep safe, away from your computer, preferably memorized. This Identity PIN will be registered against your Profile, and will not be retrievable via the site. If you forget or lose your PIN, you will need to contact either Moni or myself, and be prepared to answer some security questions before being given the PIN code.
SUPPORT
I’m delighted to welcome Connie to our HRS Member Services team. Connie is Moni’s assistant and will be helping to monitor the Skype rooms and responding to member issues via our Member Services Live Support Skype and on email. Please make her feel welcome! Connie has a strong background in HelpDesk management and will be a major asset to HRS Member Services, as we introduce our new HelpDesk platform as part of the next evolution of our HRS website.
On a personal note, Moni would like to thank everyone for their kind words, consideration and encouragement over the last couple of weeks, since her appointment to the role of Director of Member Services. “It’s such an honor to be able to serve the HRS Family in this way, I consider myself truly blessed. Your wonderful kindness and warmth towards me has been incredibly motivating and spurs me on to work even harder to make HourlyRevShare™ Member Services support truly world class.” Special thanks go to those loyal members (you know who you are) who give so generously of their time and knowledge in the Skype rooms. You are true Rock Stars and I sincerely appreciate you for all that you do.
Demand for support assistance continues to run high, with many members still submitting more than one request for help with the same issue. PLEASE, if you have an issue that needs admin assistance, it would help a great deal if the following protocol is adhered to:
1 (ONE) contact, either email, contact form or Skype PM per issue per member, please.
1. Missing Ad packs or Missing Funding
The only acceptable channel to direct these queries is the “Report Missing Shares” link at the bottom of the Member Information panel in your dashboard. These form submissions go directly to Analie and her support staff for speedy attention.
2. Missing Referral / Missing Sponsor
The fastest method of having this resolved is to PM Moni on Skype @ hrs_member_services. Please take the time to read what is in the FAQ regarding commissions on purchases made by misplaced referrals.http://www.hourlyrevshare.net/
3. Payment processor ID changes
hrs.pp.updates@gmail.com is our dedicated email account, purely for Payment Processor account details corrections.
Please note that there is a 24 hour turnaround target for these issues. Currently we are not meeting this target, so Connie’s focus for the immediate future is to catch up and resolve as many of these issues as possible, so that we can meet the 24 hour turnaround target. Some updates require input from both myself and either Connie or Moni, so please be patient and allow us to process this in the earliest timeframe possible. Please note that we will not payout to a pay processor account that not is the same as the funding account. If this is a requirement, there will be stringent verification checks to be completed before any changes are made.
RETURNED WITHDRAWALS
Every day we receive Skype PMs, support tickets and emails regarding “lost” withdrawals. I’d like to take a few minutes to clear up some of the confusion surrounding withdrawal requests that are rejected by the Pay Processors for several reasons.
When a withdrawal is refunded, i.e. returned / rejected, it is usually due to one of three reasons:
1. Cashout Processor Account ID or username is incorrect in your profile.
Please make sure to enter the correct details when setting up your Cashout Processor accounts. Please also guide your new referrals at sign up time, to enter the correct details in their registration form.
2. Payment processor is slow or down
Sometimes there is data loss between our server and that of a pay processor.
3. Automation failure
When the script on the Pay Processor end fails or glitches.
4. Withdrawal Limit Exceeded for 24 hour period
Effective immediately, each member may request 1 Rebates withdrawal and 1 Commission withdrawal per payment processor per day. Requests exceeding this limit will be rejected by the system.
In each of these scenarios, the script will refund payout requests by itself, without any human intervention. If you are one of those members who have had a withdrawal refunded, please understand, it is the system which is designed with extra security, to prevent loss due to funds being paid out to unauthorized parties or simply vanishing into thin air. We are sorry for any inconvenience caused, but it is surely better to have funds returned than for them to simply disappear without a trace.
Every payout batch returns a few isolated refunded withdrawals. Analie vets and manually returns each individual refunded payout to the Rebates account for the Pay Processor concerned. This is a manual adjustment of the figure in the Rebates wallet, adding the returned net funds back, regardless whether the funds were originally withdrawn from commissions or rebates. A returned commission will be returned 100% to the Rebates wallet, and a refunded rebates withdrawal will be returned 70%, as the 30% repurchasing is already in the repurchasing wallet. This process does NOT generate a system transaction record, but you will see an increase in the amount of funds in the Rebates wallet.
***CLARIFICATION - The purpose of limiting the frequency of withdrawals is not for stability reasons. I am not machine, I am human…. I cannot spend every waking hour processing payouts. There is a critical need to focus on the development of the company to manage our rapid growth, and by carefully managing the payout process, I will be able to redirect my focus where it is needed most, and that is on infrastructure and external revenue. By coordinating payouts more efficiently, I can redistribute the workload and free up time to deal with stuff that only I can action. Please note: The limitation applies only to FREQUENCY of withdrawals, not the AMOUNT that can be withdrawn. There are no restrictions on how much you can withdraw at anytime, other than your own cash balances.
COMPLIANCE
Word has spread like wildfire of a Temporary Cease & Desist Order issued against a well-known online investment company by the North Carolina Department of the Secretary of State, citing them to be in breach of State Law in NC, and ordering the company to cease trading in North Carolina forthwith.
Please do not let a Cease and Desist order laid against another company that is nothing like HRS rattle you. The other company trades in financial instruments, and the order specifically refers to them not being registered as a licensed seller of securities in the state of North Carolina.
This is the exact reason why I am so strict about the use of the words "investment" and "compounding" in reference to what we do in HRS. Any use of such terminology is misrepresenting what we do here, and that in itself is illegal. Never mind the issue of the unlicensed sale of securities.
It CLEARLY states that we do no such thing, in our Terms and Conditions. HourlyRevShare™ sells digital advertising products and services. End of story. We do not pay interest, we do not sell securities, stocks, bonds or any other financial instrument. Please be extremely mindful of this fact and do make sure that all advertising and video footage is compliant according to FTC rules and does not misrepresent the nature of HRS’ business.
Analie Steinway
No comments:
Post a Comment