Dear HRS Family,
Thank you all for your patience and support this week, as we navigated through our first week of our new Withdrawal system. In principle, raising the cap and the minimum purchase has been widely accepted and we can now look forward to gradual improvements in the flow of payouts processing under this new system. A series of checkpoints have been put in place regarding payprocessor user IDs, which will bring further efficiencies as we move forward.
9TH APRIL PAYOUTS
All pending requests for the 9th of April have now been processed. As you read this newsletter, I find myself with no choice but to refund any remaining unpaid payout requests from the 9th, that have invalid data in the Cashout Processor username field. This category includes:
1. STP - Email Address instead of login username
2. STP - Affiliate ID used instead of login username
3. Perfect Money – anything other than USD account, like U*******, i.e. lower case ‘u’, empty spaces before and/or after, extra characters i.e. “PM U********”
4. Perfect Money – LR USD account instead of PM USD account entered
5. EGOpay – Anything other than a correctly formatted email address with 1 (one) @
6. All PPs - Misspelled Username
7. All PPs - Extra blank space before or after, due to copy/paste method
I really didn’t want to have to refund anyone this week, due to misconfigured payprocessor details but now I have no choice as there is not time to correct them. I must start with 16thpayouts tomorrow (please count that as Day 1 of the 5-7 business days timeframe for this week, even though I expect to complete earlier due to fewer problem transactions), so made the decision simply to refund all requests to invalid accounts. If your payout is refunded, it’s because something is wrong. If you can’t figure out yourself what is wrong with your ID, please submit a ticket to http://hourlyrevshare.net/
So you know the scope of the problem, today I’m refunding 200 STP,22 Egopay and 35 Perfect Money requests. So again, if your payout is refunded, there is a good reason. It’s either data error or a problem on the pay processor end.
We have added a new security patch which is designed to minimize the chances of invalid payprocessor account details being added. This patch will also take care of the “extra blank space” issue as of the next payout day.
We have also implemented a block on member accounts where there is an email address in the username field. This worked really well this Tuesday past, support staff were busy all day keeping up with tickets as members were submitting them, so that those members could attempt a withdrawal once their new details were in place. Once the details are corrected, the block disappears. Member can re-attempt withdrawal.
9TH APRIL PAYOUTS
All pending requests for the 9th of April have now been processed. As you read this newsletter, I find myself with no choice but to refund any remaining unpaid payout requests from the 9th, that have invalid data in the Cashout Processor username field. This category includes:
1. STP - Email Address instead of login username
2. STP - Affiliate ID used instead of login username
3. Perfect Money – anything other than USD account, like U*******, i.e. lower case ‘u’, empty spaces before and/or after, extra characters i.e. “PM U********”
4. Perfect Money – LR USD account instead of PM USD account entered
5. EGOpay – Anything other than a correctly formatted email address with 1 (one) @
6. All PPs - Misspelled Username
7. All PPs - Extra blank space before or after, due to copy/paste method
I really didn’t want to have to refund anyone this week, due to misconfigured payprocessor details but now I have no choice as there is not time to correct them. I must start with 16thpayouts tomorrow (please count that as Day 1 of the 5-7 business days timeframe for this week, even though I expect to complete earlier due to fewer problem transactions), so made the decision simply to refund all requests to invalid accounts. If your payout is refunded, it’s because something is wrong. If you can’t figure out yourself what is wrong with your ID, please submit a ticket to http://hourlyrevshare.net/
So you know the scope of the problem, today I’m refunding 200 STP,22 Egopay and 35 Perfect Money requests. So again, if your payout is refunded, there is a good reason. It’s either data error or a problem on the pay processor end.
We have added a new security patch which is designed to minimize the chances of invalid payprocessor account details being added. This patch will also take care of the “extra blank space” issue as of the next payout day.
We have also implemented a block on member accounts where there is an email address in the username field. This worked really well this Tuesday past, support staff were busy all day keeping up with tickets as members were submitting them, so that those members could attempt a withdrawal once their new details were in place. Once the details are corrected, the block disappears. Member can re-attempt withdrawal.
WITHDRAWAL POLICYJust to clarify our current Withdrawal Policy after the confusion that arose when our last newsletter went out….. Withdrawals are available on Tuesdays, from 00:00 – 23.59 Servertime, which is the time displayed in the top of the Member’s Information area of your dashboard. The current limits are $50 minimum withdrawal, $5000 maximum withdrawal, 1 transaction per member per week, and we reserve the right to amend this policy without notice if we decide to increase the limits.
BANNER AND TEXT ADS
We are currently investigating approval software for our Ads Rotator. This goes hand in hand with the development of the Terms & Conditions governing the use of Banner Ads and Text Ads. We are concerned at the number of inappropriate and tasteless banners and text ads that some members are posting.
Until we publish our T&C for the Rotator, please adhere to the following rules:
1. No nudity or pornographic banners or adult-rated text ads. These are offensive to many members so please do NOT use them to advertise. It is absolutely NOT ok to use banners showing partially clad women or men.
2. No banners advertising gambling, drugs, weapons, warez or known malware infected sites.
3. Banners for closed programs will be removed and the credits reapplied to your account. We will take steps to blacklist domains of known scams.
4. Members repeatedly posting non-compliant banners and textads will face suspension of their account until such banners/ads are removed and a written undertaking is supplied that it will not happen again.Should any member find an offending ad or banner while on the site, please hover your mouse over the banner to reveal the banner ID in the bottom left corner of the screen. Note it down and send it to us in a HelpDesk ticket under category Report Offensive Ads, and we will track it down and remove it.
For Text Ads, we just need the text as we search these by keyword.
MARKETING & COMPLIANCE
The issue surrounding how HRS is marketed is one that affects all other programs. Unfortunately, it is the members themselves who through misinformed opinion and non-compliant marketing draw the attention of in particular the US Govt. There is only so much that HRS can do in terms of erecting a protective shell around the program. We are compiling marketing guidelines and enforcing the use of a certain vocabulary, observing the rules of the FTC in the compilation of these guidelines. The SEC has no authority over what we do, correct, and by the same token, HRS cannot control it if the SEC / FTC chooses to make us “unavailable” to US members.
The members are our strongest weapon of self-defense. They are also the strongest threat to the program. It is ultimately down to us as sponsors and leaders to be firm with our downlines, be self-regulating, be selective about sponsoring only those prospects who demonstrate a respect and understanding of what it takes to protect and support HRS the way it deserves to be.
I would encourage every member to start thinking of HRS as an exclusive, invitation only club that is only available to those who qualify, by demonstrating the above qualities. It’s the members who control whether HRS remains the success story it already is, or whether we suffer the attention of the SEC/FTC.
MISSING AD PACKS & MISSING FUNDING
Every now and again, we receive reports of Ad Pack Purchases not being placed even after a reasonable time, and Fund Wallet transactions not reaching the destination account in HRS. These two errors are quite different in nature, and require different remedial action.
For Missing Ad Packs:
The ONLY acceptable way to claim your missing purchase is to go to your Dashboard and locate the Report Missing Ad Packs link. Submit your claim using this form, as these go straight to Analie. Please allow 48 hours for the transaction to be located in our PP account, and for the ad packs to be placed for you.
For Missing Funding:
Please submit a HelpDesk ticket, making sure to include all relevant details, including your HRS username, your transaction details, in particular the batch or transaction ID. Expect these also to be completed within 48 hours.
We are currently investigating approval software for our Ads Rotator. This goes hand in hand with the development of the Terms & Conditions governing the use of Banner Ads and Text Ads. We are concerned at the number of inappropriate and tasteless banners and text ads that some members are posting.
Until we publish our T&C for the Rotator, please adhere to the following rules:
1. No nudity or pornographic banners or adult-rated text ads. These are offensive to many members so please do NOT use them to advertise. It is absolutely NOT ok to use banners showing partially clad women or men.
2. No banners advertising gambling, drugs, weapons, warez or known malware infected sites.
3. Banners for closed programs will be removed and the credits reapplied to your account. We will take steps to blacklist domains of known scams.
4. Members repeatedly posting non-compliant banners and textads will face suspension of their account until such banners/ads are removed and a written undertaking is supplied that it will not happen again.Should any member find an offending ad or banner while on the site, please hover your mouse over the banner to reveal the banner ID in the bottom left corner of the screen. Note it down and send it to us in a HelpDesk ticket under category Report Offensive Ads, and we will track it down and remove it.
For Text Ads, we just need the text as we search these by keyword.
MARKETING & COMPLIANCE
The issue surrounding how HRS is marketed is one that affects all other programs. Unfortunately, it is the members themselves who through misinformed opinion and non-compliant marketing draw the attention of in particular the US Govt. There is only so much that HRS can do in terms of erecting a protective shell around the program. We are compiling marketing guidelines and enforcing the use of a certain vocabulary, observing the rules of the FTC in the compilation of these guidelines. The SEC has no authority over what we do, correct, and by the same token, HRS cannot control it if the SEC / FTC chooses to make us “unavailable” to US members.
The members are our strongest weapon of self-defense. They are also the strongest threat to the program. It is ultimately down to us as sponsors and leaders to be firm with our downlines, be self-regulating, be selective about sponsoring only those prospects who demonstrate a respect and understanding of what it takes to protect and support HRS the way it deserves to be.
I would encourage every member to start thinking of HRS as an exclusive, invitation only club that is only available to those who qualify, by demonstrating the above qualities. It’s the members who control whether HRS remains the success story it already is, or whether we suffer the attention of the SEC/FTC.
MISSING AD PACKS & MISSING FUNDING
Every now and again, we receive reports of Ad Pack Purchases not being placed even after a reasonable time, and Fund Wallet transactions not reaching the destination account in HRS. These two errors are quite different in nature, and require different remedial action.
For Missing Ad Packs:
The ONLY acceptable way to claim your missing purchase is to go to your Dashboard and locate the Report Missing Ad Packs link. Submit your claim using this form, as these go straight to Analie. Please allow 48 hours for the transaction to be located in our PP account, and for the ad packs to be placed for you.
For Missing Funding:
Please submit a HelpDesk ticket, making sure to include all relevant details, including your HRS username, your transaction details, in particular the batch or transaction ID. Expect these also to be completed within 48 hours.
PIF Work is progressing on our PIF feature and we look forward to providing more details in a separate newsletter in the next couple of days.
LR/STP MOVESThis has been a long time coming, for the almost 700 members who have been waiting for this correction to their account to take place. I’m pleased to share with you that we expect to have all outstanding LR/STP balance moves completed by the time the weekend is over. Once that is completed, we will address those members who are unable to use STP, and move their balances to their preferred Payprocessor. Please do not be upset if you have not received a reply to your ticket at this time. We will let you know when the change has been done, and will at that time contact you on that ticket and then close it.
HELPDESK AND CLOSURE OF EMAIL ACCOUNTS
Effective immediately, all support issues must be submitted via Helpdesk ticket so that we can track and manage your issues. PLEASE NOT SEND EMAILS AS THE EMAIL ACCOUNTS ARE ABOUT TO BE DECOMMISSIONED. All emails that are currently pending a response or resolution will also be purged for the last time, so if you have an unresolved issue that you have emailed us about, please take the time to copy/paste the content of your email to use in a HelpDesk ticket so that we can follow up and resolve your issue.
****PLEASE DO NOT PM MONI IN SKYPE FOR ANY ACCOUNT RELATED ISSUES ****
Moni is still receiving many PMs every day from members wanting to chat, ask about their pending withdrawal, requesting expedited payout, advising email and payprocessor updates for themselves or their referrals. PLEASE PLEASE PLEASE, if you want an issue addressed, submit it through HelpDesk. Connie and her crew will respond and deal with your issue as quickly as possible.
If you have invalid payprocessor data in your profile, please make sure to have it correct least a day or two ahead of the next payday as we may not be in a position to correct your erroneous data on the day. On Tuesdays, we have a team of support agents monitoring and correcting invalid user data in real-time as tickets come in. That’s really the best we can do on the day so please help us to help you by using the proper channel for submitting such corrections.
CULTURE & MINDSET
I’d like to say a few words about what is currently being posted about us in forums, non-HRS chatrooms and on Facebook. If you have questions or comments, get yourself into one of our Skype rooms and talk to us there, face to face. Posting vitriol in forums etc is a sure fire way to have your HRS account revoked and closed. If any member is so desperately unhappy or disappointed in HRS, you are welcome to submit a ticket asking for a refund. We will reimburse you your out-of-pocket spend, less any withdrawals you have already received since joining and then you can move on. End of drama.
To those loving, kind and supportive members who have sent us many private messages of support and loyalty, I cannot thank you enough for the strength this has given both Moni and me in the last couple of weeks. Each of us consider ourselves blessed beyond measure by the levels of love and support that we see from you, so please know that it is mutual and we feel the same way about you too J It’s for you that we work as hard as we do. You are our motivation and inspiration. Thank you isn’t really enough.
LR/STP MOVESThis has been a long time coming, for the almost 700 members who have been waiting for this correction to their account to take place. I’m pleased to share with you that we expect to have all outstanding LR/STP balance moves completed by the time the weekend is over. Once that is completed, we will address those members who are unable to use STP, and move their balances to their preferred Payprocessor. Please do not be upset if you have not received a reply to your ticket at this time. We will let you know when the change has been done, and will at that time contact you on that ticket and then close it.
HELPDESK AND CLOSURE OF EMAIL ACCOUNTS
Effective immediately, all support issues must be submitted via Helpdesk ticket so that we can track and manage your issues. PLEASE NOT SEND EMAILS AS THE EMAIL ACCOUNTS ARE ABOUT TO BE DECOMMISSIONED. All emails that are currently pending a response or resolution will also be purged for the last time, so if you have an unresolved issue that you have emailed us about, please take the time to copy/paste the content of your email to use in a HelpDesk ticket so that we can follow up and resolve your issue.
****PLEASE DO NOT PM MONI IN SKYPE FOR ANY ACCOUNT RELATED ISSUES ****
Moni is still receiving many PMs every day from members wanting to chat, ask about their pending withdrawal, requesting expedited payout, advising email and payprocessor updates for themselves or their referrals. PLEASE PLEASE PLEASE, if you want an issue addressed, submit it through HelpDesk. Connie and her crew will respond and deal with your issue as quickly as possible.
If you have invalid payprocessor data in your profile, please make sure to have it correct least a day or two ahead of the next payday as we may not be in a position to correct your erroneous data on the day. On Tuesdays, we have a team of support agents monitoring and correcting invalid user data in real-time as tickets come in. That’s really the best we can do on the day so please help us to help you by using the proper channel for submitting such corrections.
CULTURE & MINDSET
I’d like to say a few words about what is currently being posted about us in forums, non-HRS chatrooms and on Facebook. If you have questions or comments, get yourself into one of our Skype rooms and talk to us there, face to face. Posting vitriol in forums etc is a sure fire way to have your HRS account revoked and closed. If any member is so desperately unhappy or disappointed in HRS, you are welcome to submit a ticket asking for a refund. We will reimburse you your out-of-pocket spend, less any withdrawals you have already received since joining and then you can move on. End of drama.
To those loving, kind and supportive members who have sent us many private messages of support and loyalty, I cannot thank you enough for the strength this has given both Moni and me in the last couple of weeks. Each of us consider ourselves blessed beyond measure by the levels of love and support that we see from you, so please know that it is mutual and we feel the same way about you too J It’s for you that we work as hard as we do. You are our motivation and inspiration. Thank you isn’t really enough.
With much love and respect
Analie Steinway
Analie Steinway
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